Return Policy

Effective Date: 7.1.2023

Note: Due to the nature of our printed-on-demand products, each order is custom-made specifically for you, eliminating waste and preventing overproduction. It is crucial that you review our sizing guides before making a purchase to ensure the best fit. All sales are final.

At New Moon Apparel, we strive to provide you with high-quality products and a satisfying shopping experience. Please read our Return Policy carefully to understand the terms and conditions regarding returns.

Returns for Damaged or Lost Items:

We offer returns for items that are damaged or lost during transit. If you receive a damaged item or your package is lost in transit, please contact us immediately at customerservice@newmoonapparel.com. To be eligible for a return, the item must be unused, unwashed, and free from rips or signs of wear.

Sizing Exchanges:

Please note that we do not offer sizing exchanges. It is essential that you thoroughly review our sizing guide before placing an order. By ensuring you have selected the correct size, you can avoid the need for returns or exchanges.

Manufacturer Defects:

In the rare event of a manufacturer defect, we will gladly replace the item free of charge. To qualify for a replacement, claims for manufacturer defects must be submitted within 30 days of receiving the item. Please contact us at customerservice@newmoonapparel.com to initiate the claim process.

Final Sale:

All items purchased from New Moon Apparel are considered final sale. We do not accept returns or offer refunds for any reason other than damaged or lost items during transit.

Return Process and Responsibility:

If you need to request a return for a damaged or lost item, please contact us at customerservice@newmoonapparel.com. Our customer support team will guide you through the process. It is the customer's responsibility to ensure that the return is mailed to the correct location, that the correct documentation is provided, and that items are securely packaged.

Timely Claim Submission:

For items lost in transit, your claim must be submitted within 30 days of the estimated delivery date. Claims for manufacturer defects must also be submitted within 30 days of receiving the item.

Contact Us:

If you have any questions or need to request a return for a damaged or lost item, please contact us at customerservice@newmoonapparel.com. Our dedicated customer support team will work with our shipping provider to get a replacement shipped out to you as soon as possible.

Thank you for reviewing our Return Policy. We appreciate your understanding and cooperation.